1. Scope and role
Sagentic LLC ("Sagentic," "we," "our," or "us") provides AI-powered voice agents, chat, review management, appointment booking, and social media management services for small and medium-sized businesses. This Privacy Policy applies to information collected through gosagentic.ai, app.gosagentic.ai, and related support channels.
In most cases, the business using our platform is the controller of customer data and Sagentic acts as a processor or service provider on that business's behalf. For account, billing, and platform operations data, Sagentic is the controller.
2. Information we collect
2.1 Business account and profile information
- Business name, location, phone numbers, and website.
- Authorized user names, email addresses, and authentication data.
- Plan, subscription status, and account preferences.
2.2 Communications and interaction data
- Inbound and outbound call metadata, recordings, transcripts, and summaries.
- Chat logs, SMS message content, message timestamps, and delivery status.
- Appointment and follow-up interaction details.
2.3 Connected platform data
- Google business profile information, business reviews, and related engagement data.
- Google Calendar availability and booking synchronization details.
- Social media content and engagement metrics when accounts are connected.
2.4 Uploaded and generated content
- Files, documents, media, and knowledge-base materials uploaded by businesses.
- AI-generated responses, call notes, review drafts, and automation outputs.
2.5 Billing and transaction information
- Subscription plan level (typically $397 per month) and billing events.
- Payment status and transaction identifiers from Stripe.
- We do not store full payment card numbers in our systems.
2.6 Technical and usage data
- Log files, IP address, browser/device information, and session activity.
- Diagnostic and performance telemetry for reliability and abuse prevention.
3. How we use information
- Provide, operate, and maintain Sagentic services and customer support.
- Process voice and chat interactions using AI models to deliver call handling, messaging, booking, and review workflows.
- Train and improve agent behavior, safety controls, and product performance.
- Synchronize data with connected services such as Google APIs and Twilio.
- Manage subscriptions, invoices, payment collection, and account administration.
- Detect fraud, prevent abuse, enforce policies, and meet legal obligations.
5. Data retention
We retain data for the minimum period necessary for service delivery and legal compliance.
- Account and billing records: retained while active and up to 7 years for accounting purposes.
- Call recordings, transcripts, and chat logs: up to 24 months unless deleted earlier by request.
- Uploaded content and connected-platform sync data: retained until deletion or account closure.
- System logs and security events: typically 12 months, longer if needed for investigations.
Upon account termination, we delete or de-identify customer data according to our contractual commitments and backup lifecycle requirements.
6. Security practices
- Encryption at rest for SQLite-stored platform data.
- Access controls, role-based permissions, and credential management.
- Encrypted transport for data in transit.
- Monitoring and logging for abnormal activity detection.
No system can guarantee absolute security. Businesses should also maintain strong access controls, endpoint security, and account credential hygiene.
7. US privacy rights (including CA and FL)
7.1 General rights
Depending on applicable law, individuals may request access to personal information, correction, deletion, portability, and information about disclosures.
7.2 California rights (CCPA/CPRA)
California residents may request to know categories and specific pieces of personal information, request deletion, request correction, and receive information about data sharing. Sagentic does not sell personal information for monetary value and does not share personal information for cross-context behavioral advertising.
7.3 Wyoming and other US state rights
Wyoming residents and residents of other states may have rights under applicable state privacy laws, including access and deletion rights. We honor verified requests consistent with legal obligations and our role as processor or service provider.
7.4 How to submit requests
Email [email protected] with your request and verification details. If Sagentic processes your data on behalf of a business customer, we may direct you to that business as the controller.
8. SMS and messaging consent
8.1 Types of messages
Sagentic may send SMS or text messages on behalf of businesses using the platform, including:
- Follow-up messages after a phone call or chat interaction.
- Appointment confirmations, reminders, and booking updates.
- Review requests with links to leave feedback on Google or other platforms.
- Callback notifications and scheduling confirmations.
8.2 How we obtain consent
We obtain consent to send SMS messages through one or more of the following methods:
- Verbal consent during a phone call: When a customer calls a business using a Sagentic-powered voice agent, the customer may verbally agree to receive a follow-up text message, appointment confirmation, or review request.
- Written consent via web form: When a customer submits their phone number through a business's website chat widget, booking form, or contact form that includes SMS consent disclosure.
- Existing business relationship: Transactional messages related to an appointment, booking, or active service inquiry initiated by the customer.
8.3 Opt-out and STOP
Every SMS message sent through the Sagentic platform includes opt-out instructions. Recipients can reply STOP to any message to immediately unsubscribe from future SMS communications from that business. Recipients can also reply HELP for assistance.
Once a recipient opts out, no further messages will be sent to that phone number unless the recipient re-initiates contact and provides new consent.
8.4 Message frequency and content
Message frequency varies based on customer interactions. Typically, a customer will receive no more than 2-3 messages per interaction (e.g., one follow-up text and one review request). Messages are not used for marketing or promotional purposes unrelated to the customer's specific interaction with the business.
8.5 Carrier and data rates
Standard message and data rates may apply. Sagentic is not responsible for any charges incurred by recipients from their wireless carrier.
8.6 SMS policy
For additional details, see our SMS & Messaging Policy.
9. Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If we learn such data was collected, we will take reasonable steps to delete it.
11. Policy changes
We may update this policy to reflect service, legal, or operational changes. Material updates will be posted on this page with the revised "Last updated" date.
12. Contact us
Sagentic LLC
Sheridan, Wyoming, USA
[email protected]